Delete your Prep and Chef account

Request deletion

In the iPhone app, open Settings, select Delete Account and follow the identity-verification and confirmation steps. The web app has no account-deletion control. If you use only the web app or cannot access the iPhone app, email support@prepandchef.com from your account email address, where possible. We may need to verify that the account is yours. Do not send a password or sign-in code.

Once we accept your deletion request, your account closes immediately and cannot be reopened. There is no recovery window, and neither you nor support can cancel an accepted deletion or restore the account. Save any content you want to keep before confirming.

We then process deletion of your account data in the background. A closure acknowledgement confirms that your account is closed; it does not mean every copy has already been erased. Keep the request reference if one is provided. If the app cannot confirm whether closure was accepted, use its retry option if available or contact support. Do not assume that an uncertain result means your account remains open. We confirm completion when the required deletion work has succeeded.

Cancel your subscription separately

Deleting your account or the app does not cancel an Apple subscription. To stop future charges, open iPhone Settings → your name → Subscriptions → Prep and Chef, or Apple's subscription settings, and cancel there. Check Apple's confirmation of the cancellation and end date.

What is deleted and what may remain

Deletion removes your account and saved private library, including associated meal plans, shopping lists and recipe images, from our active service. We also action deletion with relevant service providers. Your active share links are disabled when closure is accepted. Deletion does not remotely erase downloaded, exported or offline copies already on a device. Recipes recipients have already saved and previews held by external services cannot be recalled through your account deletion.

We retain limited records where needed for a legal obligation, evidence of consent, suppression of unwanted email, security or an unresolved dispute. These exceptions do not let us retain your whole private library indefinitely. Files removed from active Cloud Storage have a further seven-day recovery retention before permanent removal and are unavailable in normal app use. This storage retention does not provide a way to restore your closed account. Other provider and backup copies may have separate deletion timing. Our Privacy Policy explains the relevant retention rules.

The temporary cache of eligible public-source recipe results is separate from your private library. Its fixed expiry is not extended by deleting or recreating an account. You can contact us about specific cached content.

For a request to delete covered health information, withdraw consent, or exercise other legal privacy rights, email our privacy contact. Background deletion and provider processing remain subject to applicable legal deadlines. See our Consumer Health Data Privacy Policy.