Help and contact

For help with Prep and Chef, email support@prepandchef.com. Tell us what happened and include the app version or relevant page address if helpful. Do not send passwords, sign-in codes or full payment-card details.

Subscriptions

Manage or cancel in iPhone Settings → your name → Subscriptions → Prep and Chef, or Apple's subscription settings. Deleting the app or your Prep and Chef account does not cancel an Apple subscription.

If your purchase is missing, use Restore purchases with the Apple account that made it. Contact us if Premium still does not appear. Apple handles App Store refund requests through Report a Problem. Your mandatory consumer rights remain intact.

Read Subscription Details for renewal, trial, cancellation and expiry information.

Imports and nutrition

An import can fail if a source is unavailable, restricted or cannot be processed reliably. Check imported ingredients and instructions against the source before cooking. Nutrition insights are estimates, not medical advice or a guarantee that food is suitable for an allergy or health condition.

Tapping Report on a failed import sends us what the button names (your photos, your pasted text or the page link) with basic technical information, and we may re-run the import to find the problem. If that includes private information you don't want our team to see, email support@prepandchef.com instead. Reports are support requests, not permission to publish your recipe.

Privacy and account deletion

Use the same support address for access, correction, deletion, objections to processing and other privacy requests. Read the Privacy Policy, Consumer Health Data Privacy Policy and account-deletion instructions.

In the iPhone app, open Settings → Delete Account and follow the verification and confirmation steps. The web app has no account-deletion control; you can request deletion by emailing support@prepandchef.com. Once your deletion request is accepted, your account closes immediately and cannot be reopened or restored by support. We process data deletion in the background. If the app cannot confirm whether closure was accepted, use its retry option if available or contact us with any request reference. Closing your account does not cancel your Apple subscription.

Content concerns

Report copyright, privacy, abuse, safety or content concerns to support@prepandchef.com. Include the relevant page or share link and enough detail for us to investigate. See Copyright and Content Requests.

Company details

Prep and Chef is operated by Fox Labs Limited, a New Zealand company. NZBN: 9429053694737.

Correspondence address: 62 Hector Street, Seatoun, Wellington 6022, New Zealand.

Our Terms of Use govern the service. Contacting support first is optional and does not restrict your available legal remedies.